At Trend Year Pins, we want you to love your new earrings and accessories as much as we do. However, we understand that sometimes things don’t work out as expected. That’s why we’ve created a straightforward and customer-friendly returns policy designed to make the process easy and hassle-free.
Return Eligibility
We accept returns for items that are in their original condition—this means that they should be unworn, undamaged, and in their original packaging. To initiate a return, please contact us within 30 days of receiving your order. We want to ensure that your experience with us is positive, so if you have any concerns or questions about the product, don’t hesitate to reach out to our team at [email protected].
How to Initiate a Return
To start the return process, simply follow these steps:
- Contact Us: Send an email to [email protected] with your order number and the reason for the return. Our customer service team will guide you through the process and provide you with the necessary instructions.
- Pack Your Item: Carefully pack the item(s) you wish to return in their original packaging, ensuring they are protected during transit.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchange Policy
While we currently do not offer direct exchanges, if you wish to exchange an item for a different one, please initiate a return for the item you want to exchange and place a new order for the desired product. This way, you can secure your new selection without delay.
Final Thoughts
We appreciate your understanding of our returns policy, which is in place to ensure a seamless experience for all our customers. At Trend Year Pins, your satisfaction is paramount, and we strive to provide you with jewelry that you will cherish. If you have any questions or need further assistance with returns, please don’t hesitate to reach out to us at [email protected]. Thank you for being a valued member of our community!